Frequently asked Questions

How I can make an online reservation?

The easiest way to make a booking is online. First choose the studio-flat where you would like to stay. Once you made your choice, you will have to click on “book it” on the online-booking-form, it will lead you to our secure page. Then you will be asked to give all your necessary personal details for contact and payment. To finish the booking you will need just five minutes. After that you will receive a confirmation with all the details about your chosen accommodation.

Do I have to send my credit card number through the Internet to book? Is your reservation process secure?

Yes, a credit card number is required. For all reservations made via internet we require a credit or debit card for a non-refundable £10 deposit to secure your booking. We accept Amex, Visa, MasterCard, Visa Delta, Switch, JCB and Solo card. For booking with cheque or money order options, please contact us. To protect you against the unauthorized use of your credit card, the reservations process is handled on a secure server.

Is there any possibility to visit the room before I book?

Of course, if you are in London you are welcome to contact us for an appointment to view the rooms.

Do I need to pay money upfront?

In all cases you have to pay a security deposit. When you arrive you have to pay a rent for at least 14 days in advance. Then you can choose the length of period you would like to pay for.

What is the difference between short-term and long term?

Short term is the period from at least one week until three months. The Mid term follows with 3-6 months and Long term is a stay over six months to one year. The shorter the stay the more expensive it is, but usually not as flexible as longer stays.



What is your cancellation policy?

It is permitted to change the arrival date and the length of your stay up to 14 days before arrival. Cancelling a reservation requires 14 days written notice. Please notify one of our staff via e-mail or fax. As agreed, the £10 charge is not refundable regardless of cancellation notice.

How often are rooms cleaned, sheets & blankets changed, and is there a separate charge?

When you check in, your room will be clean. Before you move in, one of our managers will check for cleanliness. You will get clean linen and then it is up to you to clean the linen during your weekly laundry. Cleaners clean the common areas, they do not have access to private rooms. All users will clean up the kitchen or the bathroom.

Any other questions, please click here to contact us...


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